We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never return to or refer that particular business again. Rude and poorly trained employees cost companies millions of dollars each year in potential future business and referrals. The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training.
Improving customer service directly improves customer retention and satisfaction. Our customer service training is founded on the 4 Lenses™ Assessment. In this course, your team members will be trained to recognize their personal temperament style and to quickly identify the temperament styles of co-workers, and customers. This will help your employees serve your customers based on what the customer values most. This training reduces stress and conflict by removing communication barriers by providing a common language to your organization.